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LugaMi Cleaning Service
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Legal

SMS Program

LugaMi LLC, doing business as LugaMi Cleaning Service, sends text messages about home cleaning bookings made on lugami.net. Messages are sent only to customers who opt in. Booking updates and promotional offers have separate checkboxes, and promotions are sent only to customers who checked the promotions box.

1. How customers opt in

  1. The customer opens the online booking form on lugami.net and chooses a service, date and time.
  2. On the Contact step they enter their name, mobile number and address.
  3. On the final Confirm step, below the Terms checkbox, there are two separate, optional checkboxes: one for booking updates and one for promotional offers. Both are unchecked by default.
  4. Customers receive only the type of texts they checked. Booking works the same with both boxes unchecked. Each consent is saved separately with the date.

2. The exact opt-in checkboxes on the booking form

This is a copy of the checkboxes as they appear on the Confirm step:

Both shown unchecked. The words “Terms” and “Privacy Policy” link to lugami.net/legal/terms and lugami.net/legal/privacy.
Screenshot of the LugaMi booking form Confirm step with two unchecked, optional SMS consent checkboxes
Screenshot of the live booking form, final “Confirm” step (sample data). Direct link: lugami.net/sms-optin.png

3. What we send

  • Booking confirmation
  • A reminder about 24 hours before the visit
  • Completion notice after the cleaning
  • Cancellation notice, if a booking is cancelled
  • Occasional offers and discounts — only to customers who checked the promotions box, between 8 am and 9 pm local time

Sample messages:

LugaMi: Booking confirmed! Your cleaning is set for 10/02 at 07:30. Cleaner: Natalia https://lugami.net/booking/LM-20260929-0017-x7k2m9qp Reply STOP to opt out.

LugaMi: See you tomorrow! Natalia arrives 10/02 at 07:30. https://lugami.net/booking/LM-20260929-0017-x7k2m9qp

LugaMi: 15% off your next deep clean this month! Book at lugami.net Reply STOP to opt out.

4. Frequency, cost and help

  • Booking updates: frequency varies, typically 2–4 messages per booking. Promotions: up to 4 messages per month.
  • Msg & data rates may apply.
  • Reply STOP to opt out at any time. You will get one confirmation and no further messages. Reply START to resubscribe.
  • Reply HELP for help, or call (725) 318-3827 or email stesha.lug@gmail.com.
  • Carriers are not liable for delayed or undelivered messages.

5. Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties.

Full details: Privacy Policy and Terms of Service.